117 lines
5.0 KiB
Plaintext
117 lines
5.0 KiB
Plaintext
page.title=Build Better Apps
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page.metaDescription=Get actionable insights to optimize your app and learn what works best for your business.
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page.tags="analytics, user behavior"
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@jd:body
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<p>
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While looking at your data in beautiful reports can be fun, the real power of
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Google Analytics is uncovered when you derive insights from your data. Having
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Analytics in your app can help you identify where in your app users spend
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most time; it can also help you see where users are getting stuck. You may
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find that users who tend to take a specific action are more likely to
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convert, so see if drawing more users to that action has an impact on your
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conversion rate.
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</p>
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<h2 id="actions">What Actions Get People to Convert?</h2>
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<p>
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Go beyond looking at the sheer number of actions people take in your app.
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Combine your custom event data with conversion metrics and see what actions
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tend to have the highest conversion rates. Build custom reports to identify
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which events or screens have the highest conversion rate or revenue. Once you
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know what’s successful at getting users to convert, derive a hypothesis as to
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why an event or screen might have good results. Then, if appropriate, drive
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more users there to see if it has an impact on conversion metrics.
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</p>
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<p>
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In the example below, <em>Shopping in Star Shop</em> has a high conversion;
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this result isn't surprising since users are indicating that they're
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interested in buying by being in the shop. More interesting is seeing that if
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someone Lost More than 10 Times, the conversion rate is low and those users
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didn’t generate much money. It might be worth offering a promotion after 8 or
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9 losses to keep the user interested. Also notice that users who started a
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<em>New Game after Gameover</em> generated lots of revenue. You might
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hypothesize that those users are determined to take another chance, so more
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inclined to convert. Lastly, the <em>Discovered Secret Stairwell</em> is
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particularly interesting — the conversion rate is fairly low, but it
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generated lots of revenue, indicating that it was potentially difficult to
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find, but those that discovered it purchased a lot. It may be worth seeing if
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driving users to find the staircase could increase conversion.
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</p>
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<div>
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<img src="{@docRoot}distribute/analyze/images/event-actions.png">
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</div>
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<h2 id="flows">Know Your Flows</h2>
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<p>
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Your home screen is probably the most visited screen in your app. But do you
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know what happens after that? What percentage of users navigate through which
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flows, and where do they drop off the most? In a gaming app, it may be useful
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to investigate which levels have the highest percentage of users leaving your
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app, in order to see where users find it difficult to proceed. You can then
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take action by modifying sections of your app that might need improvement.
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</p>
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<p>
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Similarly if you've an e-commerce app, the behavior flow report will show you
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at which stages of the purchase flow the highest percentage of users abandon
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their purchase. By taking these data and improving your purchase flows, you
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may be able to reduce your drop-off rates.
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</p>
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<p>
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In the example below, users tend to click the Level Up action after they
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consult the Sorcerer. If users tend to get stuck on a level, then you might
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want to guide them to see the sorcerer before completing a task.
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</p>
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<div>
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<img itemprop="image" src="{@docRoot}distribute/analyze/images/flows.png">
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</div>
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<h2 id="test">Not Sure of the Right Approach? Test it</h2>
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<p>
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Stop guessing when it comes to finding the right features for your audience.
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Use Content Experiments in your app to run A/B tests — without needing
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to update your app. Think a stronger call to action like “Buy Now!” will
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drive more purchases than the more common phrase “Checkout”? Test it! Content
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Experiments uses Google Analytics data to optimize towards your objectives
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and Google Tag Manager to control the test from the server — so you can
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test multiple variations of the same app at the same time. And since this is
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a standard feature of Google Analytics, you don’t have to set up additional
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tagging for your KPIs; you simply focus on building your variations.
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</p>
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<p>
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Experiment results are displayed in Google Analytics reports that summarize
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all of the key information about your experiment. Experiments and Variations
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are also available as user segments, which allow you to superimpose that
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information over all of your Google Analytics reports to gain even deeper
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insights. However, don’t worry about keeping an eye on your reports: you can
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set an experiment to lock-in the winning variation for all of your users
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automatically.
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</p>
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<div>
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<img src="{@docRoot}distribute/analyze/images/a_b_testing.png">
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</div>
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<div class="headerLine clearfloat">
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<h2 id="related-resources">
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Related Resources
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</h2>
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</div>
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